Delivery & Shipping Policy

1. Delivery Area & General Processing

777 Stone provides specialized delivery services exclusively to the Greater Toronto Area (GTA) and select surrounding regions in Ontario.

• Order Cut-off Time: Orders placed before 11:00 AM (EST) are processed the same day.

• Processing Time: 1-2 business days.

2. Lightweight Goods & Parcel Delivery (Tools, Sealers, Accessories)

For smaller, non-palletized items, we offer fast local delivery options within the GTA:

• Same-Day Local Delivery:

• Regular Customers: Free Same-Day Delivery on eligible orders over $100 CAD (before tax).

• VIP / Pro-Contractors: Free Same-Day Delivery on eligible orders over $50 CAD (before tax).

• Standard Local Shipping: For orders under the minimum threshold, a flat-rate delivery fee of $15 CAD applies (Delivery in 1-3 business days).

3. Heavy Freight & Bulk Delivery Methods

Due to the weight and nature of our hardscaping materials, heavy and bulk products are exclusively delivered via our specialized fleet. Please review our truck options carefully:

A. Flatbed Truck Delivery (For Palletized Products)

• Applies to: Interlocking pavers, patio slabs, retaining wall blocks, steps, and bagged products on pallets.

• Rates: Delivery is calculated at checkout based on your Postal Code zone, starting at $159.00.

• Distance Limit: For delivery addresses over 100km from our East Gwillimbury yard, a Custom Quote is required. Please contact our team before placing your order.

Delivery Rates (Flatbed Truck Service)  GET QUOTE

Reliable palletized delivery from our yard to your project site. 

B. Dump Truck Delivery (For Bulk Aggregates)  GET QUOTE

• Applies to: Loose bulk materials such as gravel, crushed stone, sand, and topsoil.

• Rates: Delivery rates start at $89.00 based on distance.

• Distance Limit: For distances over 40km, a Custom Quote is required.

Delivery Rates (Dump Truck Service)

Reliable bulk material delivery from our yard to your project site.

4. Important Delivery Notes:

• Service Distinction: Dump Truck rates apply exclusively to loose, bulk aggregates, soil, and mulch. Any palletized or bagged materials requiring mechanical offloading must be delivered via Flatbed Truck Service.

• Logistics Origin: All distances are calculated starting from our headquarters in Sharon / East Gwillimbury.

• Right of Interpretation: 777STONE reserves the right of final interpretation for all delivery policies.

5. Delivery Placement Policy

To ensure safety and protect your property, 777STONE operates under a strict "Curbside & Driveway Delivery" protocol for all vehicles:

• Drop-off Area: Materials will be placed or tipped/dumped at the designated front-yard or driveway area as specified in the order.

• Surface Requirements: Our drivers will prioritize level, stable, and hard-packed ground to prevent damage to the delivery surface or vehicle traps.

• Access Limitations: We do NOT deliver to backyards, unpaved areas, or locations where vehicle access is deemed unsafe or restricted by our drivers. For Dump Truck deliveries, please ensure there are no low-hanging tree branches, power lines, or roof overhangs above the designated dumping zone.

6. Driver Responsibilities & Special Labor

• Standard Service: Drivers are responsible strictly for the safe transport and standard unloading/tipping of materials to the designated drop-off point.

• Additional Labor Restrictions: Drivers do not perform manual onsite moving, unstacking, backyard transport, shoveling, wheelbarrow transport, or spreading of materials.

• Custom Labor Requests: If your project strictly requires manual driver assistance or extended handling, this must be scheduled and approved at least 48 hours in advance. Such services are subject to strict driver availability and will be billed at a premium rate of $135 CAD per hour (minimum 2 hours charge). 777STONE reserves the right to refuse any on-site labor requests that are not pre-booked or are deemed unsafe.

7. Terms & Disclaimers

• Right of Final Interpretation: 777STONE reserves the right of final interpretation for all delivery policies, fees, and service terms.

• On-Site Safety: 777STONE reserves the right to refuse delivery to any site deemed unsafe or inaccessible by the driver. In such cases, a redelivery fee may apply.

• Property Damage: While our drivers exercise extreme care, 777STONE is not responsible for damage to driveways, curbs, lawns, or underground utilities (e.g., septic systems, irrigation lines) caused by the heavy weight of the delivery vehicle or the impact of dumped bulk materials.

• Wait Times: Standard delivery includes a set unloading window. Excessive delays on-site caused by the purchaser (e.g., unprepared drop-off zones, slow counting) may result in additional standby fees.

• Policy Changes: All rates and policies are subject to change without prior notice.