Return & Exchange Policy
1. General Return Window & Conditions
We gladly accept returns and exchanges within 90 days from the date of purchase or delivery. To be eligible for a return or exchange, the item must be:
Unused and in its original, as-new condition.
In its original packaging.
Accompanied by a valid receipt or proof of purchase.
2. Hardscaping Products & Pavers (Subject to Restocking Fee)
Due to the heavy logistics and handling required for hardscaping materials, the following strict rules apply to all palletized products (interlocking pavers, patio slabs, retaining wall blocks, and steps):
25% Restocking Fee: All returns of palletized hardscaping products are subject to a strict 25% restocking fee.
Condition of Return: Products must be returned intact on their original pallets and properly wrapped.
No Loose Items: We DO NOT accept returns for partial layers, loose bricks, or opened bagged products.
3. Return Shipping & Pick-up Costs
Customer Responsibility: Customers are fully responsible for paying the shipping or transport costs for returning items to our yard.
Pick-up Service: If you require 777 Stone to pick up heavy materials from your site using our Flatbed/Dump trucks, the applicable trucking delivery fee (based on your postal code zone) will be calculated and deducted from your final refund amount.
Original Fees: Original delivery and shipping fees are strictly non-refundable.
4. Final Sale & Non-Returnable Items
The following categories are strictly Final Sale and cannot be returned or exchanged under any circumstances:
Bulk Materials: Gravel, crushed stone, sand, topsoil, and mulch. (Once bulk materials are dumped on-site, they cannot be retrieved or resold).
Custom Orders: Custom fabricated stones, special cuts, and imported specialty stones.
Clearance Items: Any item marked as clearance or final sale at the time of purchase.
5. Refund Processing
Once your return is received and inspected at our yard, we will notify you of the approval or rejection of your refund. If approved, the refund (minus any applicable restocking or trucking fees) will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
6. Exchange Policy
Standard Items (Tools & Accessories): Unused, non-defective tools and accessories in their original packaging can be exchanged within 90 days. We highly recommend completing exchanges in-person at our yard to avoid additional shipping fees.
Heavy & Palletized Products : This includes, but is not limited to, interlocking pavers, patio slabs, retaining wall blocks, natural stone steps, and bagged products on pallets. Due to the high costs associated with heavy freight and mechanical handling, exchanges for all palletized materials are strictly processed as two separate transactions:
A Return of the original item (which remains subject to the standard 25% Restocking Fee and return trucking costs).
A New Purchase for the replacement item (which will incur standard delivery fees).
Price Differences: If the replacement item is of higher value, the customer is responsible for the price difference. If lower, the difference will be refunded to the original payment method, minus any applicable fees.